Quality Analyst (US Payroll)

What is this opportunity?

Job Overview We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality. Key Responsibilities Monitor and evaluate international customer calls related to US payroll. Conduct quality audits to ensure compliance with SOPs and process guidelines. Review payrol…

Opportunity details