Customer Services Advisor

What is this opportunity?

Act as the proactive point of contact for students, both in person and through phone, email, or chat.Assess student needs, and provide accurate guidance or direct them to appropriate resources.Provide students with clear and detailed information on programmes ,activities, results etc as a means of proactive support.Identify when a student requires more specialised support and refer them to appropriate departments or professionals.Recognise signs of distress or crisis (emotional, financial, acad…